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About Us

Online Store Policies and Information

Shipping

  • All orders are received and processed during regular shop hours. Click here for shop hours.
  • If you have any questions regarding your order, please call 888.747.6945 ext. 3379.
  • Shipping charges are calculated by weight.
  • We make every effort to ship in-stock items approximately two business days after receiving an order.
  • Our primary shipping carrier is U.S. Postal Service (USPS), but other carriers are used as needed.
  • You will be notified by e-mail as soon as we receive your order. Please enter your preferred e-mail address on your order forms. If we have inquiries regarding your order, we will contact you by e-mail or telephone.
  • Forms of payment include Visa, Mastercard, and Cookie Dough or Fall Bucks.
Returns made from online purchases:
  • All returned merchandise must be in clean and saleable condition.
  • Returned merchandise must have the receipt, original tags, and original packaging.
  • Goods listed in our special offers, clearance section, books, or dated items are not returnable.
  • With receipt and within 30 days of purchase, you may receive a full refund. After 30 days, items returned with a receipt can be exchanged.
  • If you are returning an item by mail, we suggest you insure the package.
  • Shipping and handling fees are not refundable unless the return resulted from our error.
  • Please allow approximately 14 business days after we receive your return for a refund to be processed. You can expect your refund in the same form of original payment. Always include your receipt with a notation indicating reason for return.
  • Returns can be mailed to our Green Bay Shop:
    Girl Scouts of the Northwestern Great Lakes
    ATTN: Council Shop
    112 N. Adams St.  Suite 101
  • Green Bay, WI 54301

Please Note: You are always welcome to return purchases from the GSNWGL Online Shop to any of our Council Shop locations.

Privacy Policy:When you place an order with us, we request your name, billing address, shipping address, phone number, credit card number, expiration date, and e-mail address. Your information will be kept private on a secure server to protect it from outside parties. Your information is used only for the limited purposes of processing your orders and administering our site. Only if you add yourself to our mailing list will you receive special offers and e-mail.